How can we help?

Contact Us

North and South America:
Phone: +1-646-237-8100, ext 4
Email: supportus@ycdmultimedia.com

Rest of the World:
Phone: +972-9-9570123
Email: supportint@ycdmultimedia.com

Frequently Asked Questions

Yes. YCD offers both the software and the required PC hardware (media players and backend servers, for example) to build your digital signage experience. Should your system also need a cloud-based solution, we offer a mix of hosted environments to support your on-premise media players. 

Yes. Our customers may choose between either a perpetual and/or rental pricing models for  for all the software solutions that we offer. In addition, they may opt to leave the management, maintenance, and support of the CMS to us and simply pay for only the number of media players currently in use.  

Both.  Our products are versatile enough to allow our customers the option to choose between either architecture based upon their requirements and needs.  In addition, we offer hosting services, content management, and proactive support for all of our solutions should the client prefer a more hands-off approach to signage. 

Sometimes it is difficult to decide between two CMS (Content Management System) platforms, especially when they are’re offered by the same company.  Luckily, in this case it’s easier than you think: 

    • RAMP is an easy-to-use, versatile CMS that allows maximum diversity between player types (Windows, LG WebOS, Samsung Tizen, Android, Brightsign, ChromeOS and more) while offering a robust and comprehensive solution for all your Content Management needs.  It is a web-based platform designed for in-store campaign management. In other words, if you need something that anyone can use and that can be used on practically anything, this is the solution for you. 
    • Cnario Suite is a complete digital signage playback, distribution and content management platform for informational, educational and commercial messaging. This software suite constitutes a full end-to-end digital signage solution, creating an industry first all-in-one digital signage content management platform. Cnario enables creation, management, monitoring, and control of digital signage networks through easy-to-follow workflows that provide facilitates a low total cost of ownership. Cnario is an extremely powerful and flexible CMS designed from the ground up to allow for maximum control over not only the digital signage network, but also the experience. A Cnario powered system can manage any number of screens, LEDs, projectors, or any combination thereof. Cnario’s playback engine also offers an unlimited canvas size, in a truly “any-K” resolution. This platform also allows for the integration of external software, hardware, and systems.  In other words, if you need something that can do it all (large and small) under one roofplatform then this is the solution for you. 

We offer all of the services required to drive a digital signage network, including but not limited to: 

  • Sale of both our software solutions and the PC hardware required to run them 
  • Presales engineering and project management to help you design and make the most of your digital signage environment 
  • Hosting services for any of our cloud-based configurations or solutions  
  • Remote or on-site software installation/configuration to help you build the system right the first time, and then training by a qualified engineer so your users are happy with it 
  • Proactive monitoring and support of your digital signage network 
  • Content management services should the customer desire a hands-off approach  
  • We are happy to work directly with the end client or through partners to provide the best in class service and support 

We offer both demo licenses (to simulate an on-premise configuration) and/or access to a cloud-based demo system. Please reach out through either the chat box located in the bottom righthand corner of your browser or by filling out the form on our contact us page.  You can also send us an email at info@ycdmultimedia.com. 

Both of our software platforms support all the common and modern media formats, including but not limited to:

  • Video: MPEG2, MP4, WMV, AVI, H.264, H.265
  • Audio: MP3, WAV, AAC

Naturally, choosing the right format for your media is a nuanced process involving more than just software, as support also varies by media player type. We would be more than happy to answer any questions you may have. Please reach out through our contact-us form or use our friendly chat-bot at the bottom right or email us at info@ycdmultimedia.com